Digitalization is the future of any business, the enormous potential it has to solve world's big problems.
To meet these high customer expectations, companies must accelerate the digitization of their business processes. But they should go beyond simply automating an existing process. They must reinvent the entire business process, including cutting the number of steps required, reducing the number of documents, developing automated decision making, and dealing with regulatory and fraud issues. Operating models, skills, organizational structures, and roles need to be redesigned to match the reinvented processes. Data models should be adjusted and rebuilt to enable better decision making, performance tracking, and customer insights. Digitization often requires that old wisdom be combined with new skills, for example, by training a merchandising manager to program a pricing algorithm. New roles, such as data scientist and user-experience designer, may be needed.
Drupal has a great future in meeting and exceeding the expectations of today's customer. Drupal can not just replace the paper work to web but can bring in a robust IT interface with reduced the risks with seamless integration to systems and bring in customer delight in great user experience.